Great company to deal with!
Très bon service et bon produit
Fits perfectly although not quite the same shape as the original handle
They made it easy to find the correct part. Shipped fast, worked like a charm.
Returns & Refund Policy
30-Day Return Policy
PartsNet offers a 30-Day Return Policy on most products.
If you are not completely satisfied with your purchase, you may return eligible products within 30 days of receiving your order by following the Return Procedure outlined below.
Return Eligibility
To qualify for a refund, returned products must:
- Be in new, unused, and resalable condition;
- Be returned in their original, undamaged packaging;
- Include all original parts, accessories, manuals, documentation, and packaging materials;
- Not have been installed, used, modified, rebuilt, reconditioned, repaired, altered, or damaged in any way.
Special-order products are not eligible for return.
PartsNet reserves the right to inspect all returned merchandise and may deny or reduce a refund if the returned product does not meet these requirements.
Return Shipping
Customers are responsible for all return shipping costs and may choose their preferred carrier unless the return is the result of a PartsNet shipping error or an approved warranty claim.
For your protection, we recommend using a trackable shipping service and retaining proof of shipment until the return has been processed.
Damaged or Defective Deliveries
If your order arrives damaged, defective, or otherwise unfit for use, please contact PartsNet immediately at sales@partsnet.ca.
Claims involving visible damage, concealed damage, missing contents, or shipping-related issues must be reported within 5 business days of delivery. Failure to report these issues within the required timeframe may result in the claim being denied.
Shipping Cost Deductions
If an order qualified for free outbound shipping, PartsNet reserves the right to deduct the actual outbound shipping cost incurred from any refund issued, except where the return is the result of a PartsNet error, shipping damage, or an approved warranty claim.
Restocking Fees
Approved returns are subject to the following restocking fees:
- 10% restocking fee for most returned products.
- 20% restocking fee for electronic, electrical, and electro-mechanical parts that require additional inspection, testing, verification, or requalification prior to being returned to inventory.
Any applicable restocking fees will be deducted from the refund amount issued to the customer.
Returns Procedure:
To ensure your return is processed quickly and accurately, please follow the steps below:
1. Obtain a Return Merchandise Authorization (RMA) Number
All returns require a valid Return Merchandise Authorization (RMA) number before they can be accepted and processed.
To request an RMA number, please complete the Return Request Form. Once approved, an RMA number will be issued by PartsNet.
RMA numbers are valid for 15 days from the date of issuance. Returns shipped after the RMA expiration date may be refused or require a new authorization.
2. Obtain the Return Address
Once your RMA request has been approved, PartsNet will provide the appropriate return address by email.
Unless the return is the result of a PartsNet shipping error, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.
3. Repack the Merchandise
Products must be returned in their original condition and packaging, including all components, accessories, manuals, warranty cards, and any other items originally included with the shipment.
Place the product and its original packaging inside a sturdy outer shipping carton to prevent damage during transit.
PartsNet reserves the right to deny or reduce refunds for products that are returned damaged, incomplete, improperly packaged, defaced, or otherwise not in the condition in which they were originally received. PartsNet is not responsible for returns that are damaged in transit due to inadequate packaging or for packages lost during return shipment.
4. Label and Ship the Return
Clearly write the RMA number on the outside shipping label and include a copy of the RMA number inside the package.
Returns received without a valid RMA number may experience processing delays or may be refused. Customers should retain tracking information and proof of shipment until the return has been received and processed by PartsNet.
Terms and Definitions for Returns:
Authorized Returns
An Authorized Return is any product returned to PartsNet with a valid Return Merchandise Authorization (RMA) number clearly displayed on the shipping label and approved by PartsNet prior to shipment.
All returned products must be received in the same condition in which they were originally delivered, including all original packaging, accessories, manuals, and components. Products that have been installed, used, modified, damaged, or are otherwise not in resalable condition are not eligible for return or refund.
PartsNet reserves the right to inspect all returned merchandise and may refuse, partially credit, or deny any return that does not match the condition described in the approved return authorization request.
Unauthorized Returns
An Unauthorized Return is any product returned to PartsNet without a valid RMA number displayed on the shipping label or without prior return authorization from PartsNet.
Unauthorized returns may also include shipments that are refused by the customer during delivery and subsequently returned to PartsNet without following the approved return process.
PartsNet reserves the right to refuse delivery of unauthorized returns at its warehouse. If an unauthorized return is refused and returned to the sender, the customer may be responsible for all associated shipping, handling, and carrier charges.
Refused Shipments
A Refused Shipment occurs when a customer declines to accept a package during a delivery attempt by the carrier.
Customers should contact PartsNet to obtain return instructions and a return authorization before refusing delivery. Refusing a shipment does not constitute an approved return request.
Shipments refused without prior authorization may be subject to return shipping charges, carrier fees, and handling costs. These charges will be deducted from any refund or credit issued to the customer.
In addition, refused shipments may be treated as Unauthorized Returns and will be subject to all applicable policies and restrictions governing unauthorized returns.
Types of Claims:
Damaged Shipments and Missing Contents
Visible Damage refers to any damage to the exterior packaging that is apparent at the time of delivery, without opening the package.
Concealed Damage refers to any damage discovered after the package has been opened or during the initial inspection or use of the product, which was not reasonably visible at the time of delivery.
Missing Contents refers to any item that is listed on the packing slip but was not included in the shipment received.
Claims for visible damage, concealed damage, or missing contents must be reported directly to PartsNet within 5 business days of receiving the shipment. To assist with the claims process, customers may be required to provide photographs of the packaging, shipping label, and affected product(s).
Claims submitted more than 5 business days after the delivery date will not be accepted and may not be eligible for reimbursement, replacement, or credit.
Incorrect Delivery and Lost Package Claims
Incorrect Delivery refers to any situation where a shipment is delivered to an address or individual other than the intended recipient.
Lost Packages may occur in one of two ways:
- The package cannot be located within the carrier's shipping network and is deemed lost in transit.
- The carrier's tracking information indicates that the package was delivered, but the recipient is unable to locate it at the delivery address.
Incorrect delivery and lost package issues are typically identified through carrier tracking information. Customers must report these issues directly to PartsNet as soon as they are discovered. Claims submitted more than 30 days from the shipment date will not be accepted.
To investigate an incorrect delivery or lost package claim, PartsNet must work directly with the shipping carrier. Carrier investigations typically require 5–10 business days to complete, although resolution times may vary.
During the investigation process, the carrier may contact the recipient to obtain additional information. The recipient's prompt cooperation is essential to ensure a timely and fair resolution. PartsNet cannot issue replacements, refunds, or credits until the carrier's investigation has been completed and a determination has been made.
Incorrect Product Claims
An Incorrect Product Claim refers to any shipment in which the item received does not match the item listed on the order confirmation, packing slip, or invoice.
Customers must notify PartsNet directly within 5 business days of the delivery date if they believe they have received an incorrect product. To assist with the verification process, customers may be required to provide photographs of the product received, its packaging, and any identifying labels or part numbers.
Claims reported more than 5 business days after the delivery date will not be accepted. PartsNet reserves the right to verify all incorrect product claims before issuing a replacement, refund, or return authorization.